Terms and Conditions

Introduction

Welcome to BondingTree, a medical practice operated by Dr. Shamik Das, a qualified Dermatologist and Sexologist practicing in Kolkata, West Bengal. These Terms and Conditions ("Terms") govern your use of our medical services, website, and any related services.

By accessing our website, booking an appointment, or receiving our medical services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Important: If you do not agree with any part of these terms, please do not use our services.

Medical Services

Scope of Services

BondingTree provides the following medical services:

Dermatological consultations and treatments
Sexual health consultations and therapy
General health advice and medical consultations
Telemedicine and online consultations
Follow-up care and treatment monitoring
Prescription management and medication guidance

Medical Qualifications

Dr. Shamik Das is a licensed medical practitioner registered with the Medical Council of India and the West Bengal Medical Council. All services are provided in accordance with medical ethics and professional standards.

Limitations of Service

Our services are not a substitute for emergency medical care
Telemedicine has limitations and may not be suitable for all conditions
Physical examination may be required for accurate diagnosis
We reserve the right to refer patients to specialists when necessary

Appointment Policy

Booking Appointments

Appointments can be booked online, by phone, or WhatsApp
Advance booking is recommended
Emergency consultations subject to availability
Confirmation required within 24 hours

Cancellation Policy

24-hour notice required for cancellations
Same-day cancellations may incur charges
No-shows will be charged full consultation fee
Emergency cancellations will be considered

Patient Responsibilities

Arrive on time for scheduled appointments
Provide accurate medical history and information
Bring all relevant medical documents and test reports
Inform us of any changes in your condition
Follow prescribed treatment plans and medication schedules

Payment Terms

Consultation Fees

Consultation fees are payable at the time of service
We accept cash, UPI, card payments, and digital wallets
Fee structure is available upon request
Special packages may be available for multiple sessions

Refund Policy

Refunds for cancelled appointments subject to our cancellation policy
No refunds for completed consultations
Treatment packages may have specific refund terms
Refund requests must be made within 7 days

Insurance

We may assist with insurance claims where applicable. However, payment is due regardless of insurance coverage, and patients are responsible for verifying their insurance benefits.

Telemedicine and Online Consultations

Important Limitations

Not suitable for emergency medical situations
Physical examination limitations may affect diagnosis
Technology failures may interrupt consultations
Prescription limitations for controlled substances

Technical Requirements

Stable internet connection required
Compatible device with camera and microphone
Quiet, private environment for consultation
Backup communication method recommended

Patient Consent

By participating in telemedicine consultations, you consent to the use of electronic communication for medical care and understand its limitations.

Privacy and Confidentiality

Medical Confidentiality

We maintain strict confidentiality of all medical information in accordance with medical ethics, Indian Medical Council regulations, and applicable privacy laws. Your medical information will not be shared without your explicit consent except as required by law.

For detailed information about how we handle your personal and medical data, please refer to our Privacy Policy.

Age Requirements and Consent

Minimum Age

Patients must be 18 years or older to provide consent
Minors require parental/guardian consent and accompaniment
Special considerations for adolescent sexual health consultations
Age verification may be required for certain services

Informed Consent

All medical procedures and treatments require informed consent. We will explain the nature of treatment, expected outcomes, potential risks, and alternative options before proceeding.

Liability and Disclaimers

Medical Disclaimer

Medical advice is provided based on information available at consultation
Outcomes cannot be guaranteed and may vary between individuals
Patients must disclose all relevant medical information
We are not liable for complications arising from undisclosed conditions

Website and Technology

Website information is for general guidance only
Technical issues may affect online services
We are not liable for technology-related disruptions
Users are responsible for secure access to their accounts

Emergency Situations

For medical emergencies, call 102 (National Health Emergency Helpline) or visit the nearest emergency department. Do not rely on our services for emergency care.

Intellectual Property

Website Content

All website content is owned by BondingTree or licensed to us
Content may not be reproduced without permission
Medical information is for educational purposes only
Trademarks and logos are protected intellectual property

Patient Information

Patients retain ownership of their personal information. We may use anonymized data for research and quality improvement purposes with appropriate consent.

Termination of Services

Patient-Initiated Termination

Patients may terminate the doctor-patient relationship at any time
Medical records will be provided upon request
Outstanding fees must be settled
Referrals to other practitioners can be provided

Practice-Initiated Termination

We may terminate services in cases of:

Non-compliance with treatment plans
Inappropriate behavior or abuse of staff
Non-payment of fees
Conditions outside our scope of practice

Dispute Resolution

Internal Resolution

We encourage patients to discuss any concerns directly with us. Most issues can be resolved through open communication and mutual understanding.

Medical Council Complaints

Patients may file complaints with the West Bengal Medical Council or Medical Council of India regarding professional conduct or medical care.

Legal Proceedings

Any legal disputes will be subject to the jurisdiction of courts in Kolkata, West Bengal, and governed by Indian law.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated through:

Website updates and notifications
Email notifications to registered patients
In-person notifications during consultations
Posted notices at our clinic

Continued use of our services after modifications constitutes acceptance of the new terms.

Contact Information

For questions about these Terms and Conditions or our services, please contact:

Dr. Shamik Das

BondingTree

23/1 Lake Road, Kolkata, West Bengal 700029, India

Kolkata, West Bengal

Phone: +91-9876543210

Email: dr.shamik@bondingtree.in

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, including but not limited to the Indian Medical Council Act, Consumer Protection Act, and Information Technology Act. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

Acceptance of Terms

By using our services, visiting our website, or booking an appointment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

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